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APP & WEBSITE SUPPORT

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支援中心

Shanhai Wonders is being prepared as a bilingual, offline-first guide to ten beings from the Shanhaijing, with source evidence, original reconstruction notes, narration, sound, motion, and local favourites.

山海萬象志首發版計畫提供十種《山海經》生靈的英文與繁體中文離線檔案、原文依據、原創復原說明、聲音、影像與本機收藏。

Frequently asked questions

Narration or creature sound is silent

Raise the media volume and check that audio is not being sent to headphones, a Bluetooth device, or another output. Browser narration uses voices installed on your device, so voice quality and availability may vary by operating system.

Saved items, progress, or language were reset

In the initial release, favourites, viewed items, and language preferences are stored only on your device. They are not synced and will not migrate automatically after uninstalling the app, clearing site data, or changing devices.

Images, text, audio, or video do not load

Close and reopen the app or refresh the webpage. If the issue continues, record the affected creature, device model, operating-system version, app or browser version, language, and the steps that reproduce the issue.

Are the creatures presented as historical or scientific fact?

No. Public-domain source text, modern explanation, and original artistic reconstruction are clearly separated. Colours, movement, ecology, sound, and other details absent from the text are identified as inference. Read the research and rights method.

Does the initial release require an account?

No account or sign-in is planned for the initial release. It is also planned without advertising, cross-app tracking, or third-party analytics SDKs. See the privacy policy for the current disclosure.

繁體中文支援摘要

若旁白或動物聲音無法播放,請檢查媒體音量、藍牙及耳機輸出。收藏、瀏覽記錄與語言偏好僅保存在本機,解除安裝、清除網站資料或更換裝置後不會自動移轉。

若圖文、音訊或影片載入異常,請記錄生物名稱、裝置型號、系統與 App 版本、語言及重現步驟。本專案不會把原創圖像、聲音、動作或生態推演冒充古籍事實。

Contact & feedback
聯絡與意見回饋

support@shanhaiwonders.com
For support requests, please include your device, OS version, app version, language, and reproduction steps. Research exchange, licensing, institutional use, and thoughtful commercial partnerships are also welcome.
支援問題請註明裝置、系統與 App 版本、語言及問題重現步驟;亦歡迎研究交流、授權、機構使用及合適的商業合作提案。